PM in the AM Chapter Event, 7AM – 8AM CT

August 20^th, 2025

A link to the meeting will be emailed with your registration confirmation.

Speaker Name: Preethi Fernando

Presentation Title: Restoring Trust

Speaker Bio:

Preethi Fernando is an author of 15 books, speaker, and consultant. Her latest book is on emotional intelligence titled “I Never Told You It was Easy…I Said, “You Got This”. She does Keynote speaking, online trainings and in person workshops. Preethi calls lovely Loveland, Colorado, her home. Visit preethifernando.com.

Presentation Description:

Trust is always growing, adapting, changing, and occasionally breaking. Broken trust keeps people up at night. Underlying every successful business is trust. Perhaps the most important concept of trust is self-trust.

One bad apple spoils the rest. With a handful of employees betraying consumer trust, there is mistrust of "who can I trust who has no hidden agenda?" I focus on solutions in restoring trust. When trust is broken, we spend more time repairing, less time preparing. Sometimes it is not worthwhile, trying to restore trust.

Re-building damaged trust takes time, effort, money, and lot of energy. Trust takes a lifetime to build, and seconds to break. So, when you have trust in place, hold on to it like you are carrying a fragile glass vase- use utmost caution to not damage or shatter it.

Trustworthy work environments are happier, high performing, solve problems quicker, they get each other’s backs, and hold on to the right employees while slowly letting go of the shady ones. Determine if it is worthwhile re-building damaged trust. Use phrases such as “I am sorry,” “tell me what I can do to fix my error,” and “Thank you. I should have said it sooner” help to mend things.

Objectives

Learn how to determine if the restoration of trust is a one way or two-way street. If it’s a one-way street, know when to draw boundaries

Learn the steps to take to prevent mistrust rom creeping into a workplace

Learn the signs to look for, when strongly built-in friendships and work relationships have changed and. a once trustworthy person has now become deviously untrustworthy

How to spend less time repairing, more time preparing 

To sign up for the event, go to our menu calendar, click on the event you would like to register for and go to the bottom of the page to register as an individual
https://pmi-milwaukee.org/calendar

To claim your PDU after the event (only if you were registered), consult 
https://pmi-milwaukee.org/static/uploaded/Files/Documents/How_to_claim_one_PDU_for_a_chapter_event_-_revised_in_March_2022.pdf

 For any question before or after the event, please contact speakerscommittee@pmi-milwaukee.org